Last updated: 20.06.2025
OneState™ (the “Game”) is provided to you by CHILLBASE LTD, a private limited company incorporated under the laws of Republic of Cyprus, registered on April 21, 2020. Registered address: Elenis Loizidou 14, Office 201c, Strovolos 2042, Nicosia, Cyprus. E-mail: [email protected]
In this Policy, «CHILLBASE», «CHILLBASE LTD», «OUR» «US» «WE» means CHILLBASE LTD
We are the data controller of Personal data, which may include your name, e-mail address, game preferences and so on as described below. The data which does not allow us to identify is not considered as Personal data (e.g., anonymized data).
Niсkname, E-mail address, information we import from your connected social media account, in order to set up your profile.
You may also provide or generate information when you communicate with other users in the Game.
We believe that protection of children is a fundamental duty of the Game Industry. We do not allow Children under the age of 16 to access our Game. If you are a Parent and you believe that we unintentionally collected your children’s personal data, you may request the deletion of the information by contacting us on [email protected]. We do not knowingly collect or store any personal information from children under the age of 16.
| Data: | How do we use it: | Legal Basis: |
|---|---|---|
| Nickname |
We use this information to:
|
We need this to provide the Game in accordance with the EULA’s terms, based on our legitimate business interests and/or your consent where required by law. |
| Social Connect Information (if you choose to log in via your social media account with these networks: Facebook, VK, Discord) |
We use this information to:
|
We need that to provide the Game as per EULA's terms. |
| Discord ID |
We only receive this information if you voluntarily provide it.
We may use it to contact you if you participate in audience researches, surveys, or interviews conducted by us and/or our service providers. |
Based on our legitimate business interests and/or your consent where required by law. |
| Gender (in case you provide this information) |
We only receive this information if you voluntarily provide it. It may be used in order to customize gameplay. |
If it’s necessary to provide the Game with gender-specific content in accordance with your request. |
| Date of Birth | We use your date of birth to verify your age if you are a user in certain regions. This is processed device-side only and is not transferred to us. | We need that to comply with legislation on Child Protection, Age Restrictions. |
| Region Location |
We use this information to:
|
We need that to provide the Game as per EULA's terms and to comply with legislation on personal data protection. |
| E-mail address |
We only receive this information if you voluntarily provide it for the purposes of enabling
login by e-mail. We use this information to:
|
We need this to provide the Game in accordance with the EULA’s terms, based on our legitimate business interests and/or your consent where required by law. |
| IP Address |
We use this information to:
|
We need that to provide the Game as per EULA's terms. |
| Device ID, Device Information (device model and manufacturer, RAM, ROM, CPU information, SoC device model, OS version and type.) |
We use this information:
|
We need to establish the security of our services, manage registrations and improve our services |
| Advertising ID and select device information (Player ID, Device ID, IP address and engagement data and search terms) | If you click on a link that advertises the Game, we store the Advertising ID for that advertisement and select device information with your profile. | It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs. |
| User’s Registration source. | If you found the Game on some source, whether it’s an app or website, and set up your first in-game account, we would save, where exactly you’ve come from in order to analyze that and improve our ads campaigns. | It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs. |
| Chat Data (audio and text, whether inside a battle (e.g. during actual gameplay) or outside a battle (e.g. in the game lobby)) and chat log data | If you enable chat services (audio and/or text) then we will process such data in order to deliver your messages to other users. | Necessary to perform our contract with you to provide the chat services in-Game. |
| Transaction Records (in-app): payments on Google Play or iOS App Store (Player ID, cost, product purchased, IP address, details of transactions linked to player ID, and device details including OS version, phone model, device root status). | We use this information to facilitate your payment and maintain a record of your transaction history. | We use this information to facilitate your payment and maintain a record of your transaction history. |
| Transaction Identifiers: unique identifier, name, e-mail address, phone number, country code, date of creation of account, number of transactions during different periods, number of top-ups during different periods, number of top-up receivers, number of chargebacks. | We use this information in order to detect fraud on the Game Services. | It is in our legitimate interest to ensure the security of transactions within our services. |
| Customer Support Ticket ID & User Communications with Support: Name (optional), Player ID, device ID, application version, battery level, WiFi strength, free space on device, network type, OS version, browser type, platform, carrier, country code, details of ticket, e-mail address (optional if in-app/in-Game support) and any information that you provide in communications with our support team. You also have the option of providing a photo to illustrate any errors |
We use this information to:
|
Necessary to perform our contract with you to provide and support the Game |
| Reported Chat Data: Player ID and chat data | We use this information to identify abuse, harassment, plug-in sales or other uses of chat in violation of our End-user License Agreement and to consider restricting use of chat functions in those cases. | It is in our legitimate interest to ensure the integrity of the Game and protect users from prohibited conduct. |
Our Game is available worldwide, so we collect personal data from players from different countries. Our mission is to minimize the transfer of personal data from one region to another and ensure the players’ data is secured in accordance with industry standards.
For example: our servers for the Game Services are located in:
| Region | Notes: | Data Processor |
|---|---|---|
| Russia | for the players from the Russian Federation and other countries which belong to the Commonwealth of Independent States | Selectel ltd. |
In order to provide you with the Game Services, analyze our performance and grow, we seek assistance from different service providers who we can share some information about you with.
We may disclose information about you only with those who are contractually obligated to keep your personal data confidential and will comply with the data protection laws.
Below is a list of third parties that, with your prior consent (if consent is required by applicable law), may collect, receive, or use user’s data, along with information on how these third parties will use such data.
Before using the Game, please carefully read the information regarding the usage of your personal data by third parties in the third-party privacy policy provided for each of them below.
You can withdraw your consent for such processing of personal data at any time by sending us an email request at [email protected]. In your email, please explicitly state that you want to withdraw your consent for the processing of personal data and specify the purposes for which you would like to withdraw your consent.
Please note: We may need to retain personal information if there are valid grounds or legitimate interest under data protection laws for us to do so (for example, for the defence of legal claims).
| Purpose of use: to measure the performance of our external advertising campaigns and optimize marketing strategies | ||
| Third party’s SDK/cookies | Details related to purpose: | How third parties use user’s data: |
| Google Ads | We use Google Ads SDK to attribute installs to specific campaigns, optimize our Google advertising campaigns, and show relevant advertising through Google Ads network. We do not display third-party advertising within our Game. |
https://business.safety.google/privacy/
https://policies.google.com/privacy |
| We use Facebook SDK to attribute installs to specific campaigns, optimize our Facebook advertising campaigns, and show relevant advertising through Facebook’s platform. We do not display third-party advertising within our Game. | https://www.facebook.com/policy.php | |
| Purpose of use: analytics (usage measurement), attribution (install tracking), and performance monitoring to improve our app experience. | ||
| Third party’s SDK/cookies | Details related to purpose: | How third parties use user’s data: |
| Google Analytics | We may use Google Analytics SDK to collect information about your interaction with our Game and use this information to identify which parts of our Game are used frequently, which invite reuse, and which can be optimized. Google will use this information for the purpose of evaluating your use of the Game and compiling aggregated reports on the Game activity. |
https://business.safety.google/privacy/
https://policies.google.com/privacy |
| Google Firebase | Processes technical and engagement metrics for crash reporting, performance monitoring, and understanding core user journeys within the Game. |
https://business.safety.google/privacy/
https://policies.google.com/privacy |
| Google Tag Manager | Manages deployment of analytics and marketing tags without requiring app updates, enabling efficient measurement configuration changes. |
https://business.safety.google/privacy/
https://policies.google.com/privacy |
| AppsFlyer | Provides install attribution (tracking which campaigns drive installations) and cross-platform user journey analysis for marketing optimization | https://www.appsflyer.com/privacy-policy/ |
We may also disclose your personal data as permitted by law in order to investigate, prevent or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violation of our Terms and Conditions or other agreements, or as required by law.
If you are a resident of California we can provide access to your personal information or delete the same at your specific request twice every 12 month without a charge. Please note, in order to avoid unauthorized disclosures we shall proceed only in case of verifiable consumer request. It will be completed in 45 days, but in case of necessity we can extend this period by an additional 45 days. We shall notify you immediately in that case. You may send us an email at: [email protected]
If you are EEA-based user you have certain rights in connection with your personal information and how we handle it. Some of these rights may be subject to some exceptions or limitations. You can exercise these rights at any time by following the instructions below or sending us relevant requests to mail: [email protected]
As mentioned before, in some cases we share your personal data with our affiliates and partners in the EU/EEA and outside the EU/EEA. We rely on safeguards referred to in Article 46 GDPR where the data transfer outside of EU/EEA is not covered by an EU Commission adequacy decision. Therefore, we use EU Commission-approved Standard Contractual Clauses which you can find here.
You may delete your Game account, along with all associated personal information and data in several ways as outlined below.
To use this option, please visit our website - OneState Webshop and go to the Delete Account page located at the bottom of the site in the footer section. Once there, follow the instructions provided on that page.
To correctly process your account deletion request, we must verify that the account belongs to you. Therefore, on the Delete Account page, you need to complete authorization to the account for which you want to request deletion by choosing one of the suggested methods.
To properly confirm that the account belongs to you, we may also request your Privacy ID and Client ID. You can find both your Privacy ID and ClientID in the Game settings section, under advanced settings. Please be sure you took a screenshot or save your Privacy ID and Client ID numbers before deleting the Game from your device.
Once authorization has been completed and the account has been confirmed to belong to you, you will be required to review a notification from CHILLBASE outlining the consequences of submitting a data deletion request. You must confirm that you understand and accept these consequences, including the irreversible nature of this action.
After that, you will be able to submit your account deletion request by clicking the red “Delete my personal data” button. Once the request is submitted, your account will be automatically deleted within 8 days.
You may cancel the deletion of your gaming account only within 7 сalendar days of submitting the deletion request, including the day the request was submitted. To do this, log in to your account through the OneState Webshop and click the “Cancel” button located on the red banner at the top of the main page. Once this period expires, CHILLBASE will not be able to recover any of your data.
To use this option, please launch the Game and sign in to the account for which you want to request deletion. In the Game settings section, under advanced settings, you can request account and all associated personal information deletion by clicking the red “Delete Account” button.
Please note that by submitting a request, your gaming account and all personal information associated with the account you used to log in to the game will be permanently and irreversibly deleted.
You may cancel the deletion of your gaming account only within 7 сalendar days of submitting the deletion request, including the day the request was submitted. To cancel the deletion in the Game, log in to the account for which the request was submitted, go to advanced settings, and click the yellow “Cancel Deletion” button. In the absence of the cancellation request, we will permanently delete your data on the 8th day of your data deletion request.
To delete your account using this method, please follow the instructions provided by the respective social network and/or application store through which you registered in the Game.
PLEASE NOTE that submitting a deletion request using any of the methods described above (A to C) will result in the permanent and irreversible deletion of your Game account and all personal data linked to the account for which you submitted the deletion request.
THIS INCLUDES: the gaming account, all personal data and information associated with the account, including, but not limited to all game progress, including in-game items, virtual currency, and other gaming data.
THIS ACTION IS IRREVERSIBLE. ONCE THE DELETION PROCESS IS COMPLETE, WE WILL NOT BE ABLE TO RECOVER ANY INFORMATION.
If you request the deletion of personal information and decide to play the game again, you won't be able to recover your game progress, in-game items, or virtual currency.
AFTER CONFIRMATION OF THE REQUEST, THE GAME ACCOUNT AND PERSONAL INFORMATION CANNOT BE RECOVERED UNDER ANY CIRCUMSTANCES.
We also note that we may need to retain certain personal information if there are valid grounds under the data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) or the relevant laws specifically require us to do so (for example, tax-related information archival purposes).
If you have any questions and/or difficulties related to the deletion of your account and the personal data associated with it, feel free to contact us at: [email protected].
We will occasionally update this Privacy Policy as necessary to protect our users, furnish current information, and respond to legal and technical changes. The most current version of the Privacy Policy will govern our use of your information and will be available at https://chillbase.net/onestate-privacy-policy.html. Any new policy will replace all old versions of the Privacy Policy.