Head of VIP Support

Head of VIP Support

Department
Community
LOCATION
Limassol

ChillBase is an independent game studio. We build only the products that truly excite us — and that’s our core value. Our projects are already live and continue to grow rapidly. We care deeply about quality, but rigid corporate hierarchies are not part of our culture.

Our ongoing projects are in full swing, and we’re dedicated to delivering top-notch work without being tied down by a strict corporate structure.

Together, we are developing One State unique mobile Social RolePlay game, which is played by millions of people worldwide. For each region, our international Community team develops unique methods for interaction with the community, including not only engagement in social media but also support for in-game activities.

If you are seeking to be a part of an engaged team, work on captivating projects with minimal bureaucracy, and receive regular, constructive feedback, then you’ll find your place with us.
 

Apply now
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Expectations

What you will be doing
  • Owning the full lifecycle of VIP players, from identification and onboarding to retention and reactivation
  • Building and leading a team of VIP managers
  • Developing and executing VIP strategy aligned with the overall product strategy
  • Working with segmentation, loyalty programs, tier systems, and bonus mechanics
  • Defining KPIs for the VIP function and building reporting systems
  • Hiring, training, and developing a team of VIP Account Managers
  • Personally managing key VIP accounts
  • Collaborating with product, product marketing, and monetization teams to create personalized campaigns
What we want to see:
  • At least three years of experience in VIP management
  • At least two years of experience managing a team
  • Proven track record of building and scaling VIP departments
  • Strong understanding of the VIP ecosystem
Additionally, it would be great to have
  • Experience in iGaming

Benefits

Growth and development

Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.

Comfortable conditions

Hybrid work format based in Cyprus. Also we have flexible hours with the option of taking days off.

Care for employees

We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.

We carefully review every application and will definitely reach out if your profile matches the role’s requirements. If you do not receive a response within 14 calendar days, it means we are not moving forward with your application at this stage. We’d be happy to reconnect in the future — please keep an eye on our openings.

Employment process

You apply for an open role via our careers portal. We carefully review your CV and any additional materials you provide.

If your experience matches our needs, we’ll invite you for an initial conversation with a recruiter. It’s a chance to get to know each other, talk about your motivation and expectations, and share more about the role and company.

You may be asked to take part in one or more technical interviews with the team. In some cases, we might also send you a test assignment to better understand your practical skills.

A closing conversation with a hiring manager or team lead. We’ll discuss the outcomes of the previous stages, cover any remaining questions, and align on expectations.

If everything goes well — we’ll extend a job offer. Once the details are confirmed, we’ll guide you through the onboarding process and welcome you to the team.

Sounds cool?
Apply right now!!
Contact form
Sounds cool?
Apply right now!!
Contact form