Expectations
- 4-6+ years of community management experience, with at least 3 of those in gaming (mobile gaming a strong plus).
- Native or fully fluent Japanese speaker.
- Fluent English (C1-C2). Business-level is the floor for internal comms.
- Experience using, managing, and editing Discord servers.
- Experience managing or training volunteer / unpaid admin teams.
- Familiarity with data-driven community operations.
- Availability for GMT+9 working hours for community-facing work.
- Understanding of mobile RP / social RP gaming culture.
- Excellent communication skills.
- Demonstrated experience explaining decisions to communities and resolving conflicts professionally.
- Track record of taking over and scaling an existing community, not only launching new ones.
- Experience with Role Play (RP) projects specifically
- Experience with content creator programs or influencer partnerships
- Experience launching a new community/region from scratch
- Familiarity with OneState or similar mobile RP/GTA-style games
- Experience with player research and structured feedback collection
- Other SEA language proficiency
- Manage the existing OneState JP community and drive its next growth phase.
- Lead the established StateAssist admin team: sustain quality, address turnover, coach admins into stronger performance, and recruit into gaps as needed.
- Own the regional Discord community: growth, engagement, and moderation quality.
- Moderate both in-game and external community platforms including Discord, Instagram, Facebook.
- Serve as the bridge between JP players and internal teams; translate community sentiment into actionable input for developers and cross-functional partners.
- Collect and organize player feedback for developers, surfacing actionable insights from the community.
- Create clear, engaging gameplay guides and tutorials for the JP region (translations or original JP-adapted content).
- Organize community events at a rhythm that respects JP holiday and event calendars.
- Manage the Content Creator Program in the JP region, including relationships with JP streamers, YouTubers, and content creators.
- Handle App Store and Play Store reviews for the JP region.
- Deliver structured monthly reports on regional community health.
- Coordinate with cross-functional teams and cross-regional CM peers.
Benefits
Our project is actively growing, as well as the team that creates it. We invest in the growth of each specialist and regularly review salaries based on performance. Moreover, we have a promotion system that allows specialists to showcase their talents in more responsible positions.
We have flexible hours with the option of taking days off.
We offer sick days without salary loss, assistance in difficult life situations, no bureaucratic nightmares and processes for the sake of processes.
We carefully review every application and will definitely reach out if your profile matches the role’s requirements. If you do not receive a response within 14 calendar days, it means we are not moving forward with your application at this stage. We’d be happy to reconnect in the future — please keep an eye on our openings.
Employment process
You apply for an open role via our careers portal. We carefully review your CV and any additional materials you provide.
If your experience matches our needs, we’ll invite you for an initial conversation with a recruiter. It’s a chance to get to know each other, talk about your motivation and expectations, and share more about the role and company.
You may be asked to take part in one or more technical interviews with the team. In some cases, we might also send you a test assignment to better understand your practical skills.
A closing conversation with a hiring manager or team lead. We’ll discuss the outcomes of the previous stages, cover any remaining questions, and align on expectations.
If everything goes well — we’ll extend a job offer. Once the details are confirmed, we’ll guide you through the onboarding process and welcome you to the team.